Terms & Conditions

Acceptance of Terms

Welcome to AasanYatra. By accessing, browsing, registering, or using our website, mobile application, or services, you agree to be bound by these Terms & Conditions, Privacy Policy, Cancellation Policy, and Refund Policy.

AasanYatra reserves the right to modify, update, or amend these terms at any time without prior notice. Continued use of our services constitutes acceptance of such changes.

User Information & Registration

Users agree to provide accurate, current, and complete information including but not limited to:

Full Name
Mobile Number
Email Address
Residential Address
Identification documents (if required)
Any information necessary for booking verification

Providing false, misleading, or incomplete information may result in suspension, cancellation, or termination of services without prior notice.

Communication Consent

By registering on AasanYatra or submitting your information through our website, mobile application, WhatsApp, social media platforms, or customer support channels, you expressly consent to receive:

Phone Calls
SMS Notifications
WhatsApp Messages
Email Communications
Booking Updates
Promotional Offers
Service Notifications
Travel Alerts
Customer Support Communications

This consent applies even if your mobile number is registered under National Do Not Disturb (DND) or National Do Not Call (NDNC) services.

Privacy Policy

Information We Collect

Personal Information

We may collect the following information:

Name
Mobile Number
Email Address
Billing Address
Travel Details
Passenger Information
Hotel Booking Information
Flight Booking Information
Payment Information (processed securely through authorized payment gateways)

Usage Information

We automatically collect certain information including:

IP Address
Device Information
Browser Type
Browser Version
Operating System
Date and Time of Visit
Pages Viewed
Session Duration
Geographic Location (when permitted)
Device Identifiers

How We Use Your Information

AasanYatra may use your information to:

Service Delivery

Process cab bookings
Process bus ticket bookings
Process flight reservations
Process hotel bookings
Manage travel itineraries

Customer Support

Respond to customer inquiries
Resolve booking issues
Provide travel assistance

Account Management

Create and manage user accounts
Verify customer identity
Maintain booking history

Marketing & Promotions

Inform users about offers and discounts
Send newsletters and travel updates
Share new service announcements

Platform Improvement

Analyze website performance
Improve user experience
Enhance platform security
Develop new features and services

Information Sharing

We may share user information with:

Travel Partners

Cab Operators
Bus Operators
Airlines
Hotels
Travel Service Providers

Service Providers

Payment Gateway Providers
Technology Partners
Customer Support Providers
Marketing Service Providers

Legal Authorities

When required by applicable laws, regulations, court orders, or government authorities.

Business Transfers

In the event of a merger, acquisition, restructuring, or transfer of business assets.

We do not sell customer personal information to third parties.

Data Retention

We retain personal information only as long as necessary for:

Booking fulfillment
Legal compliance
Customer support
Business operations
Dispute resolution

Usage data may be retained for analytical and security purposes.

Data Security

AasanYatra implements reasonable administrative, technical, and physical safeguards to protect customer information.

However, no online transmission or electronic storage method can guarantee absolute security. Users acknowledge and accept this inherent risk.

Children's Privacy

Our services are not intended for individuals below 18 years of age without parental or guardian supervision.

We do not knowingly collect personal information from children.

Third-Party Links

Our website or application may contain links to third-party websites including airlines, hotels, payment gateways, and travel partners.

AasanYatra is not responsible for the privacy practices, content, or policies of such third-party websites.

Users are encouraged to review the privacy policies of those websites before providing personal information.

Booking Terms

Cab Booking

Fares may vary based on distance, tolls, parking charges, taxes, and route changes.
Additional charges may apply for waiting time, night travel, state taxes, and driver allowances.
Customers are responsible for verifying pickup details before travel.

Flight & Bus Booking

Airline and bus operator policies shall apply in addition to AasanYatra's policies.
Schedule changes, cancellations, delays, or service disruptions remain the responsibility of the respective operator.

Hotel Booking

Hotel check-in and check-out policies are governed by the respective hotel.
Room availability is subject to confirmation from the hotel partner.

Limitation of Liability

AasanYatra acts as a travel service facilitator and booking platform.

We shall not be liable for:

Flight delays or cancellations
Bus operator issues
Hotel service deficiencies
Traffic delays
Natural disasters
Government restrictions
Force majeure events
Loss of luggage or personal belongings

Our liability shall be limited to the extent permitted under applicable law.

Changes to Policy

AasanYatra reserves the right to update these Terms & Conditions and Privacy Policy at any time.

Updated policies will be published on our website and become effective immediately upon publication.

Contact Us

For any queries regarding these Terms & Conditions or Privacy Policy, please contact:

AasanYatra Customer Support

Email: support@aasanyatra.com

Website: www.aasanyatra.com

Customer Support: Available 24×7

Last Updated: June 2026